Swiggy Job Recruitment 2021– A new job vacancy notification has been issued for the Recruitment of the various Managers & Senior Executive at Bangalore. Swiggy allows transportation of Orders or Completing Tasks at selected areas of serviceable cities all over India by joining with third-party service providers. The organization provides picking up and delivering orders (mostly food items) for the consumers by charging a reasonable commission. If you want to get the full details about the recruitment process, make sure you read the full article.
Swiggy has announced various posts for Assistant Manager – Process Excellence, Operation Manager – Customer Delight, and Senior Executive – MIS – Customer Care in the recruitment of 2021 on their official website for job recruitment i.e., @careers.swiggy.com. If you need full details about the notification then this article will positively be very advantageous for you. We are going to share some key points of this new recruitment notification such as Details, Important Dates, Educational qualifications, How to apply online for Swiggy Job Recruitment 2021, Swiggy Job Selection Process, Salary of a Manager & Senior Executive at Swiggy, etc.
Now, we will go through the following details respectively for Swiggy Job Recruitment 2021
Vacancy Details – Swiggy Job Recruitment 2021
The notification consists number of vacancies for the above mentioned post as given in the table below:
|Name of the Post||Number of Vacancies Available||Status|
|Assistant Manager – Process Excellence/Operation Manager – Customer Delight/Senior Executive – MIS – Customer Care||As per Requirement||Notification Released|
Experience Required – Swiggy Job Recruitment 2021
To be eligible for the vacancy, Applicants are required to possess some experience as mentioned below:
- Assistant Manager – Process Excellence: At least 04 to 08 Years of experience with a trustworthy track record in a Customer Service role, primarily on metrics like Quality, CSAT, and Average Handle times.
- Operation Manager – Customer Delight: An industrial experience of at least 08 to 12 Years with a minimum of 02 to 03 Years of experience as an Operation Manager and some Experience in Email and Chat methods with expertise in making Customer Satisfaction related deliverables. (Minimum 02 to 04 Years experience in handling Chat process.
- Senior Executive – MIS – Customer Care: At least 02 to 05 Years of work experience in the relevant field.
Skills Required – Swiggy Job Recruitment 2021
The applicants are required to have some skills for the preferred vacancy which are as follows:
- Assistant Manager – Process Excellence:
- Good Project administration experience
- At least executed 10-15 Six Sigma Projects with fulfillment.
- Candidates with good knowledge of six sigma projects would be preferred by the organization.
- An experience in leading midsized teams.
- Proficient in implementation of lean methodologies and statistical Quality techniques.
- Operation Manager – Customer Delight:
- An applicant must be a graduate in any stream.
- Must have handled multiple teams or team size of 80-100 Strategic thinker with strong articulation.
- Storytelling, Analytical, and Problem-Solving Skills.
- Senior Executive – MIS – Customer Care:
- Outstanding Excel skills.
- Should be familiar with using Formulae, Pivots, Charts, and Advance Excel, excellent Written & Verbal Communications Skills.
- Hands-on experience on MS Excel (Advanced Level), Macros, MS Access, and able to write SQL queries (Value added).
Job Responsibilities – Swiggy Job Recruitment 2021
The selected candidates will have the following job responsibilities:
- Assistant Manager – Process Excellence:
- Work closely with the Centre of Excellence Lead to Implement best-in-class knowledge management systems and drive standardization across CC operations.
- Manage and mentor a team of Opex professionals to design and develop standard processes across CC and to monitor and drive the GTM plan for SOP rollout of new business initiatives across CC
- Work closely with CC Product team to create detailed Business Requirement Documents, which will act as a strategic and tactical roadmap
- Identify Process Automation Opportunities and Mentor an internal team of process automation analysts in deploying robust automation systems
- Operations Manager – Customer Delight:
- Experience in Email and Chat process with expertise in driving Customer Satisfaction related deliverables. (Minimum 2-4 years experience in handling Chat process)
- Very Strong Operational skills for managing a team of 80 plus. Sound understanding of Operations & Delivery, coming with a strong background in managing Operations and proven delivery experience.
- Good experience in people management and passion for customer experience and ability to manage stress, experience in managing a challenging account
- Strong leadership skills and ability to ensure the team understands job and business requirements and build team empowerment
- Manage Employee SAT on the floor and be a strong mentor for front-line leadership on the floor to deliver on ESAT and productivity.
- Manage Attrition, drive retention initiatives on the floor to manage tenured and experienced employees well.
- Soft Skills Willingness to learn & contribute, Positive Attitude, Effective team management skill, Good communication skills, Adaptable to changes, Open-mindedness, Ability to stretch, Commitment to the job, Excellent interpersonal skills.
- Analyze performance results and implement department improvements and Resolve escalated customer complaints.
- Senior Executive – MIS – Customer Care:
- Experience and understanding of contact center dynamics, including staffing, queues, Ameyo call reporting, Avaya Reporting, Freshdesk chat, Email tool reporting, and performance measurements.
- Roster Preparation on a Weekly/Fortnightly/Monthly basis by coordinating with Ops. Effectively coordinating with all stakeholders in order to plan and deliver effective schedules for Voice and Non-Voice Business.
- Generating reports to analyze business performance across functions on a periodic basis with adherence to quality and accuracy.
- Should have knowledge of Dashboards, automation process and Catering to reporting requirements from Operations and other teams and Troubleshooting & validation of various data requests through SQL.
- Documentation of reporting process to ensure backup and consistency and ensure periodic and accurate collection and updating of data.
Salary – Swiggy Job Recruitment 2021
The selected candidates will be given an impressive package that is not yet officially released by the organization. However, an average salary distribution has been provided at the end of this article for you to get the idea. The salary mentioned in the FAQs would be an average from the data collected through various portals.
Selection Process – Swiggy Job Recruitment 2021
The selection of the candidates might be based on a CBT or an Interview conducted by the authorities of the Swiggy Bangalore recruitment department.
Important Dates – Swiggy Job Recruitment 2021
- The application starts on 26.05.2021
- Last date to fill the Application: until the link works
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How To Apply for Swiggy Job Recruitment 2021
In order to apply for the vacancy, the applicant should go through the following steps:
- First search for the www.careers.swiggy.com on google.
- Select the notification for the Recruitment under the careers section or just find it in the Important Links section below.
- Read the notification very carefully before filling up the form.
- Now click on the option appearing as “Apply” at the bottom of the Official Notification page.
- Fill in the Application Form very carefully and make sure every detail is correct.
- Upload the image of your recent photograph, signature, and other required documents.
- Click on the option “Submit”
- Take the print of your filled form for future purposes.
- Please note that this is just an overview of the notification and if you want to get more details, you are requested to read the Official Notification.
Important Links – Swiggy Job Recruitment 2021
- Official Website
- Official Notification
What is Swiggy?
It is an organization that allows transportation of Orders or Completing Tasks at selected areas of serviceable cities all over India by joining with third-party service providers. Swiggy provides picking up and delivering orders (mostly food items) for the consumers by charging a reasonable commission.
What is the Last Date to apply for Swiggy Job Recruitment 2021?
The Last Date to fill the Application Form for Swiggy Job Recruitment 2021 is until the link for official notification works.
What is the salary of a Manager at Swiggy Bangalore?
The average salary of a Manager at Swiggy is ₹13,70,639/- Per Annum.
What is the salary of a Senior Executive Swiggy Bangalore?
The average salary of a Senior Executive at Swiggy is ₹3,81,304/- Per Annum.
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